Get The Help That You Need When You Need It

When you’re having a busy workday and something goes wrong with your information technology, you need it fixed fast. Let’s say you’re experiencing issues with your wireless network or one of your computers won’t stop randomly rebooting. You don’t want to wait for a technician to come by, although it’s very important to have onsite support handy for bigger issues or technology implementations. Sometimes, you don’t want the disruption – you just want the issue resolved now.

That’s where remote support comes in handy. There’s no travel time necessary – a technician remotely accesses your equipment and resolves the issue within minutes. It’s that easy. A large percentage of technology support needs can be met via remote support – without requiring anyone to come onsite to your office. Why not make sure you have help desk services available to you when you need remote support?

There’s a time and place for onsite support, but you’d be surprised what can be accomplished without coming to your office and disrupting you and your staff. Did you know over 70% of technology support needs can be resolved remotely? That’s right, as long as your IT environment is stable, we can remotely support you.

If you’re deploying new technologies, replacing old equipment, or opening a new office, we can assist with that, as well. But for the most part, our help desk services will more than meet your needs. We’re responsive and reliable – there to help you whenever you need us. Our help desk services include:

  • Proactive monitoring and maintenance wherein we are constantly keeping an eye out for any issues that may arise.
  • Regular patching and updates of all software that needs patches applied to ensure optimal security and functionality.
  • Around-the-clock support via phone or web wherein we can remotely access equipment to resolve issues.

The key to successful remote support is proactive monitoring and maintenance and regular patching and updates. This allows you to feel confident knowing issues won’t occur often as everything is taken care of behind the scenes – keeping your systems operating at peak performance.

When you need responsive remote support in New Jersey & New York, choose Techsperts. We’re here when you need us most.

Not only are we responsive in terms of remote support, but we’re local in case you need us onsite for one reason or another. Just check out our onsite support services to find out more. Whether you have 5 employees in a single office or thousands of employees scattered across multiple locations, our help desk services will fit suit your:

  • Needs
  • Budget
  • Culture

Your staff can contact us via phone or web whenever they need something, which means they can stay productive without taking tons of time out of their busy workday to get ahold of us. It’s the cost-effective, reliable way to keep your information technology running the way you need it to.

If you already have an existing IT person or an entire team that you know and trust to take care of your information technology, that’s okay, too. We can augment their fantastic work – providing management over the day-to-day tasks while they focus on more strategic initiatives.

Still not convinced you need help desk services? Think about this… Businesses, on average, go through a minimum of 3-4 technical interruptions each and every year. Those interruptions last approximately 8 hours each – equaling a shocking 30 hours of downtime in a calendar year.

That’s A LOT of downtime in our “always on” culture where customers need you NOW or they’re going to find what you provide elsewhere. You can’t afford to face that much downtime, and you definitely don’t want to be calling someone to come onsite each and every time an interruption happens.

For help desk services in New Jersey & New York you can trust, we’re the right choice. You’ll have peace of mind with proactive monitoring and maintenance, regular patching, and around-the-clock remote support whenever you need answers to questions or resolutions to problems.

Call (201) 262-5066 or email us at info@techspertsllc.com for more information on our help desk services. Techsperts is the preferred choice for IT support New Jersey & New York businesses constantly rave about.