Imagine getting into the office to find your email or phone system isn’t working, or worse, your entire wireless network is down for one reason or another. Information technology isn’t foolproof, that’s simply an unavoidable fact. While proactive monitoring and maintenance goes a long way to prevent any issues from arising (assuming you’re not relying on break/fix services but a managed services approach instead), that’s not entirely foolproof, either. So, what do you do when something goes wrong?
You can’t wait hours, or worse, days for information technology issues to be resolved. You simply can’t afford that kind of downtime in today’s day and age where businesses are entirely dependent on their information technology. In fact, studies show an hour of downtime costs the average business $100,000 – that’s a pretty shocking number, isn’t it? Can you afford to throw away $100,000?
That amount comes from lost revenue, lost business opportunities, and the support needed to recover equipment. It might sound drastic, but consider an existing or potential customer who needs something from you. If they can’t get what they need when it’s convenient for them, they’re going to find what they need elsewhere.
Now think about your employees – sitting around with nothing to do as they wait for the information technology issue to be resolved. They don’t have the tools they need to work productively, which influences their morale greatly. As you can see, downtime simply isn’t an option.
When you need help, you need it fast. You can’t be waiting for some overseas company to access your system remotely and try to figure out what’s going on. You need someone who can be there, in person, right away. That someone should be Techsperts, we’re right in the neighborhood after all!
Most companies like to save money wherever they can. That’s understandable. However, saving money on your technical support isn’t always a great idea. While it’s incredibly affordable to outsource to an overseas company that provides remote support, remote support simply can’t resolve all technical issues that arise.
When you choose to work with a local IT company in New Jersey & New York like Techsperts, you can rest assured knowing:
As your trusted team of onsite support professionals, we’ll become an extension of your organizational structure. We’ll get to know your business inside and out – from your goals and objectives to your struggles and challenges. We’re there to act as your entire IT department – available when you need us for questions, concerns, or issues.
Of course, when there’s an issue that can be resolved through remote support, we’ll opt for that in an effort to save time and prevent disruptions for you and your team. If you have a question or need help with specific software, we can even remote into your system and show you what to do in real-time.
There’s a time and place for remote support, which is why we offer remote support, as well; but it’s always best to have a team of experts on your side, in your neighborhood – providing onsite support as needed. We’re here for you for ALL technology issues whenever you need us.
Call (201) 262-5066 or send us an email at email@example.com to find out more about our onsite support New Jersey & New York businesses are raving about. Techsperts is the preferred choice for IT services in New Jersey & New York and surrounding areas.