As the CEO of your company, you know all too well that every partnership you form will either increase your company’s value and generate more revenue, or it will drain your company’s resources and slowly peel away your success.
IT Support companies are no different.
Partnering with any IT professional is nothing short of a line item on your budget that will either signify a proprietary loss or gain. So, ask yourself this baseline question:
What Criteria must I consider when hiring an IT support NJ Company?
Once you establish your criteria for partnering with a company, then find the company that fits the bill and work toward making the partnership profitable.
If you are hiring an IT provider just to fix a few problems here and there, then, chances are, your technology is outdated, you are unprotected from today’s cyber threats, and your competition has already left you in the dust.
Modern IT companies do not focus on repairs and problems anymore. The new mindset is geared toward helping clients create a scalable IT infrastructure that prepares a company for massive success. In fact, technology is the catalyst for helping a company go beyond the success threshold. This is why digital transformation has become the number one objective of all forward-thinking CEOs. Digital transformation doesn’t just include going from manual processes to digital processes. Transformation is an ongoing ever-evolving process that takes you from one stage of digitization to the next while meeting the technological demands of your industry.
So, what does that look like tangibly? How should an NJ-based IT company help you advance your company forward? As a CEO, you should look for these types of products and services:
These are the absolute essential services that today’s IT companies should provide.
According to the Ponemon Institute study, the following presents the greatest threat to your IT network.
When considering an IT support provider, you need to look at what products & services the company is providing to address these issues in a proactive — not reactive — manner. After all, when it comes to cybersecurity, the standard approach to cyber attacks is prevention, not restoration. So, ask your IT provider this question: What are you doing to stay ten steps ahead of the criminals and agencies that are constantly trying to hack my system?
A capable IT company should be able to provide multi-layered or multi-faceted IT security solutions that create a digital hedge around your entire organization:
A high-level of security should exist on all digital devices and platforms such as the network, emails, workstations, mobile devices, cloud applications, websites, software, and hardware.
Here’s something to think about: At what level in your business would you expect an IT professional to operate? Would you hire an entry-level IT support staff to have privileged information to your entire corporation? Probably not. Therefore, if you partner with an IT company to handle your entire network, you need to work with professionals that you can trust at the executive level.
What do executive level IT Support NJ companies look like?
The bottom line is this: Approach an IT support NJ company like you would any other executive-level partnership — not just as another vendor.
From a client perspective, what makes or breaks an IT company is its quality and level of customer support. Since one of your roles as a CEO is to take care of your organization and everyone involved with it, then you must partner with a company that is passionate about providing the highest level of care in the most efficient manner.
What are some ways that an IT company demonstrates that it’s willing to provide exceptional customer support through multiple channels? Does it offer both onsite and offsite support? Can a customer create a ticket through emails, phone calls, and texts? Is there a dedicated account manager that forms a business relationship with the client? Does the company provide multiple solutions for the same issue?
If you are a business in New Jersey or New York and you need IT consulting & support, then contact Techspert Business Technology Solution. We offer comprehensive IT services and products for all types of businesses. Call us at (201) 262-5066 or email us at firstname.lastname@example.org now to get started with managed IT services. We’re the preferred choice for IT services in New Jersey & New York and surrounding areas.