When a local pharmacy had a weekend sale, customer demand overloaded their system. When their computers crashed, they didn’t expect this compliance surprise during our meeting.
Lily, our support agent, was contacted by a local pharmacist wanting an estimate on the IT services we provide pharmacies. When the call transferred to my desk, the gentlemen introduced himself. He began describing what technology and software his pharmacy uses.
He explained the pharmacy had 25 computers but was considering adding ten more due to customer demand. The pharmacist also stated they had an internal network with FIOS and Optimum. Surprisingly, they had no onsite servers. All work and files were in the Cloud, and they only used Google suites to remain HIPAA compliant.
Like many clients who first come to us for an estimate, their biggest concerns are confidently serving their customers or clients, without the network going down. When they get a spike, for example, this pharmacist had a huge weekend sale. The customer turnout was more than they planned for, and their computers crashed.
When an incident like this happens, the pharmacy’s technology, software, or both haven’t been updated regularly or have no IT support. As pharmaceutical technology continues to evolve, small pharmacies experience more disruptions when they do not upgrade or rely on managed IT service solutions.
During our onsite visit, we were able to locate what caused the crash and provided some recommendations. Then we discovered and brought to the pharmacist’s attention a few HIPAA violations which needed immediate attention.
We advised the pharmacist on the next steps to take and address the compliance issues right away. Even though we were only at the location for a consultation, we recommended he consider using our Managed IT services. Specifically, to protect customer and patient information and avoid any compliance fines.
From a local store to corporate-run chain stores, any size pharmacy faces various technical challenges. From internal networks to adding computers, it’s essential to partner with an IT support company that knows how to address each glitch.
Our wide range of IT services means you’ll have your technology needs met, now and well into the future as your pharmacy continues to grow and scale. We provide:
Plus, we offer affordable fixed monthly fees to help you make the most of your IT investment – without surprise bills or shocking invoices.
Are you looking for Managed IT Support to help you leverage your pharmacy’s technology to serve your patients better and remain HIPAA compliant? Look no further than Techsperts.